Frequently Asked Questions
Everything you need to know about your favorite beauty essentials.
How long does shipping typically take?
Standard shipping usually takes 7-15 business days, while express shipping options can deliver your order within 3-5 business days depending on your location.
Are your colored contact lenses safe to wear?
Yes, all our lenses are ISO and CE certified. We prioritize eye safety and recommend following our care guide and consulting with an eye care professional before use.
What is your return policy for beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of delivery.
Do I need a prescription to order contact lenses?
While we do not require you to upload a physical prescription, you are responsible for ensuring you order the correct power based on a valid prescription from your optometrist.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments through PayPal and various international gateways.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.